Nightingale vs. Brevity: Which Is Right for Your NDIS Service?
Nightingale gives NDIS providers a 99.9% uptime SLA, phone and ticketing support, and ISO 27001:2022 certification, the standards growing teams look for as they scale.
Built for NDIS providers ready to grow
Whether you're already comparing platforms or just starting to look, here's what Nightingale brings to the table.
Real people on the phone and a ticketing system when you need an answer fast, not just an email queue.
A 99.9% uptime SLA, so platform stability isn't something you have to think about day to day.
RosterSmart award alerts at rostering time, helping flag compliance issues before they become a manual workaround.
ISO 27001:2022 certification, backed by real people on the phone and ticketing support when you need a straight answer fast.
A purpose-built interface with dashboards and reporting your whole team can pick up quickly.
Roster of care import built in, a capability most alternatives don't offer, plus Power BI reporting and enterprise features when you need them.
Nightingale vs Brevity: where they actually differ
Every platform makes different trade-offs. Here's an honest, side-by-side look at where Nightingale and Brevity currently differ, so you can weigh it against what matters most to your team.
| Brevity | Nightingale | |
|---|---|---|
| Support | Reviewers report slow, inconsistent support responses; average user rating of 1–2.8/5 across review platforms | Phone, ticketing, live webinars, Nightingale University |
| Stability | Some users report bugs and instability since the PACE rollout | 99.9% uptime SLA |
| Security | ISO/IEC 27001 certified | ISO 27001:2022 certified |
| User experience | Some users report a learning curve with the interface and mobile app performance issues | Purpose-built interface with customisable reports, alerts, and dashboards out of the box |
| Growth features | No Power BI or Data Warehouse capability, no volunteer user licence, limited scalability | Power BI reporting, ERP integrations, volunteer licensing |
| Roster of care import | Not a standalone feature | Built in, one of the few capabilities most alternatives don't offer |
| Onboarding | Self-directed setup, no custom implementation methodology, with customer service limited to email during setup | Guided implementation from day one, backed by phone and ticketing support if you hit a snag |
What's different with Nightingale
Support that shows up
Phone, ticketing, and live webinars. Someone's there when you actually need them, not just an inbox.
One less thing to lose sleep over
A 99.9% uptime SLA means you're not checking whether the system's working before you trust it with a client record.
Room to grow without doing this again
Roster of care import, Power BI reporting, and ERP integrations are already built in, so you're not stuck rebuilding your setup as your service grows.
Answers ready when a funder asks
ISO 27001:2022 certification means security isn't a gap you have to explain.
Pick your role and start a self-guided demo, no form required
Each interactive demo shows the part of Nightingale that matters most to you, in under 15 minutes. No sales call, no sign-up.
ISO 27001:2022 certified · 99.9% uptime SLA · Guided implementation from day one
Rather talk it through first?
Ask us anything about switching from Brevity before you book time.
Nightingale vs Brevity: frequently asked questions
We haven't chosen software yet. Should we start with Brevity or Nightingale?
Brevity can be a reasonable starting point for a very small, NDIS-only team on a tight budget. Before committing, it's worth checking a few things: how quickly support actually resolves issues once you raise them, and whether the platform covers where you expect to grow, like roster of care import, Power BI reporting, or enterprise-scale features. If those matter to you now, Nightingale's built to cover them from day one.
Is switching from Brevity difficult?
Nightingale's implementation is guided from day one, not self-directed. Most providers are set up without disrupting current client service.
We're a very small team. Is Nightingale overkill?
Not necessarily. Brevity's a lighter, lower-cost option that works for plenty of small NDIS-only teams. Nightingale's worth a look if you want broader support coverage, a recognised security certification, or built-in Power BI reporting as you grow. It really comes down to what you need today versus where you're headed.
What about roster of care import and SIL support?
Nightingale includes roster of care import, a capability most alternatives, including Brevity, don't offer, along with Power BI reporting, ERP integrations, and volunteer workforce licensing. Brevity offers its own dedicated SIL rostering tools, so if SIL is your main need, it's worth comparing both directly on that specific capability.
What about data security?
Nightingale is ISO 27001:2022 certified, giving you a straight answer if a funder or board asks about information security standards.
