Nightingale vs. Brevity

Nightingale vs. Brevity: Which Is Right for Your NDIS Service?

Nightingale gives NDIS providers a 99.9% uptime SLA, phone and ticketing support, and ISO 27001:2022 certification, the standards growing teams look for as they scale.

Why teams choose Nightingale

Built for NDIS providers ready to grow

Whether you're already comparing platforms or just starting to look, here's what Nightingale brings to the table.

Real people on the phone and a ticketing system when you need an answer fast, not just an email queue.

A 99.9% uptime SLA, so platform stability isn't something you have to think about day to day.

RosterSmart award alerts at rostering time, helping flag compliance issues before they become a manual workaround.

ISO 27001:2022 certification, backed by real people on the phone and ticketing support when you need a straight answer fast.

A purpose-built interface with dashboards and reporting your whole team can pick up quickly.

Room to grow into SIL rostering, Power BI reporting, and enterprise features when you need them, not a wall you hit later.

The honest comparison

Nightingale vs Brevity: where they actually differ

Every platform makes different trade-offs. Here's an honest, side-by-side look at where Nightingale and Brevity currently differ, so you can weigh it against what matters most to your team.

 BrevityNightingale
SupportReviewers report slow, inconsistent support responses; average user rating of 1–2.8/5 across review platformsPhone, ticketing, live webinars, Nightingale University
StabilitySome users report bugs and instability since the PACE rollout99.9% uptime SLA
SecurityISO/IEC 27001 certifiedISO 27001:2022 certified
User experienceSome users report a learning curve with the interface and mobile app performance issuesPurpose-built interface with customisable reports, alerts, and dashboards out of the box
Sector coverageNDIS-only; not designed for Aged Care (HCP/CHSP) or Allied HealthServes NDIS, Aged Care, and Allied Health
Growth featuresNo SIL rostering, no Power BI or Data Warehouse capability, no volunteer user licence, limited scalabilitySIL rostering, Power BI reporting, ERP integrations, volunteer licensing
OnboardingSelf-directed setup, no custom implementation methodologyGuided implementation from day one
Nightingale vs Brevity: what you get

What's different with Nightingale

Support that shows up

Phone, ticketing, and live webinars. Someone's there when you actually need them, not just an inbox.

One less thing to lose sleep over

A 99.9% uptime SLA means you're not checking whether the system's working before you trust it with a client record.

Room to grow without doing this again

SIL rostering, Power BI reporting, and ERP integrations are there when you need them, not a wall you hit later.

Answers ready when a funder asks

ISO 27001:2022 certification means security isn't a gap you have to explain.

See it running with your own data

Pick your role and start a self-guided demo, no form required

Each interactive demo shows the part of Nightingale that matters most to you, in under 15 minutes. No sales call, no sign-up.

ISO 27001:2022 certified · 99.9% uptime SLA · Guided implementation from day one

Rather talk it through first?

Ask us anything about switching from Brevity before you book time.

Questions

Nightingale vs Brevity: frequently asked questions

We haven't chosen software yet. Should we start with Brevity or Nightingale?

Brevity can be a reasonable starting point for a very small, NDIS-only team on a tight budget. Before committing, it's worth checking a few things: how quickly support actually resolves issues once you raise them, and whether the platform covers where you expect to grow, like SIL rostering, Power BI reporting, or enterprise-scale features. If those matter to you now, Nightingale's built to cover them from day one.

Is switching from Brevity difficult?

Nightingale's implementation is guided from day one, not self-directed. Most providers are set up without disrupting current client service.

We're a very small team. Is Nightingale overkill?

Not necessarily. Brevity's a lighter, lower-cost option that works for plenty of small NDIS-only teams. Nightingale's worth a look if you want broader support coverage, a recognised security certification, or room to add services like SIL rostering as you grow. It really comes down to what you need today versus where you're headed.

Does Nightingale support SIL rostering?

Yes, along with Power BI reporting, ERP integrations, and volunteer workforce licensing, none of which Brevity currently offers.

What about data security?

Nightingale is ISO 27001:2022 certified, giving you a straight answer if a funder or board asks about information security standards.

Nightingale. Community care management software. Built for teams who care.
See how Nightingale fits your team
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